Last updated: 1st January, 2025
At Troway Logistics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, services, and digital platforms.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
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Shipment Information: Tracking numbers, delivery addresses, consignment details, and recipient information.
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Technical Information: IP address, browser type, operating system, and browsing behavior when you visit our website.
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Communication Data: Messages, inquiries, or feedback you provide via forms, email, or customer support.
2. How We Use Your Information
Your information is used to:
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Process shipments, deliveries, and logistics services.
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Provide shipment tracking and updates.
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Improve our website, services, and customer experience.
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Send you important notifications, including policy updates or service alerts.
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Prevent fraudulent activities and ensure data security.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share information with:
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Service Providers: Third-party carriers, payment processors, and partners necessary to complete your shipment.
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Legal Requirements: Authorities, regulators, or law enforcement when required by law.
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Business Transfers: In case of mergers, acquisitions, or company restructuring.
4. Data Security
We implement strict technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Enhance your browsing experience.
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Analyze traffic and usage patterns.
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Provide personalized services and targeted promotions.
You can adjust your browser settings to refuse cookies, but some features of our site may not work properly.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your information.
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Opt out of marketing communications.
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Restrict or object to certain types of data processing.
To exercise these rights, please contact us at info@trowaylogisticsltd.co.uk
7. Data Retention
We retain your personal information only as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Updates to this Policy
Troway Logistics may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: info@trowaylogisticsltd.co.uk
📞 Phone: +44 20 7946 0958
🏢 Address: 24 Highfield Road Manchester Greater Manchester M14 7LT United Kingdom